Counterfeit Bugaboo products have been discovered

The success of the brand also means the emergence of counterfeit products. Recently, we learned that some unauthorized retailers and online stores are selling counterfeit Bugaboo Bee and Bugaboo Cameleon products. These fake and shoddy strollers do not meet the strict Bugaboo safety standards and do not meet the international safety regulations established by international authorities.

We remind consumers that we only purchase genuine Bugaboo products from Bugaboo officially authorized retailers or Bugaboo Tmall (bugaboo.tmall.com). Please visit https://www.bugaboo.com/CN/zh_CN/retaillocator for information on official Bugaboo Authorized Retailers. Bugaboo will not sell Bugaboo products through other channels such as eBay, Alibaba, and Bugaboo Tmall, such as Taobao and Tmall stores, and will not sell directly to unauthorized retailers from the Bugaboo factory. consumer.

If you are buying a fake Bugaboo product, we regret to inform you that even if you have successfully registered your product through bugaboo.com, we are unable to provide any services and cannot guarantee the security of the product.

If you need to apply for after-sales service for your genuine Bugaboo products, please be sure to contact your retailer first. We also strongly recommend that you ask for a regular invoice from an authorized retailer selling strollers and keep the original notes in a safe place. When we process the after-sales service request, we need to check the invoice. 

If you have any questions, please feel free to contact our Customer Service Center (Bugaboo Asia Customer Service Center at 400 615 3516 or email: service.asia@bugaboo.com).

Combating counterfeiting is a challenge for the entire industry, and we will continue to focus on and combat Bugaboo counterfeit products.

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